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Welcome to SmartsAutoWeb |
Refund Policy
This refund policy sets out how the circumstances under which you can claim a refund
from Quality Componentware Ltd. if you are not happy with the goods and services
you have purchased.
Software licenses : You can claim a full refund on any SmartsIntegrator
or other software licenses purchased from Quality Componentware Ltd. by notifying
them within 14 days that you wish to do so. Please notify us at email address refund@smartsautoweb.com
if you wish to claim a refund. Monies paid will be refunded in full via the original
payment method within 7 days. Your software licenses will become invalid, and you
should completely uninstall the software which will in any event generally cease
to function once the licenses are revoked.
Consultancy : You can generally claim a refund on any consultancy
you have purchased from Quality Componentware Ltd. within 7 days if you do not believe it has met the agreed objectives, and provided you have informed Quality Componentware
Ltd. of your dissatisfaction in good time such as to give them a chance to alleviate
and address your concerns. A maximum of two days consultancy will be refunded in
full via the original payment method within 7 days. Please notify us at email address
refund@smartsautoweb.com if you wish to claim a refund.
Bureau Services : You can cancel your account at any time, and
receive a full refund for the current billing month if you are not satisfied with
our service. Payments made for previous months cannot be refunded. Please
notify us at email address cancel@smartsautoweb.com if you wish to cancel your service.
Text Services : Text message bundles purchased cannot normally
be refunded, though we will offer a refund for any individual text messages that
are shown to have been sent in error or failed to reach their destination.
Other goods and services : You will be explicitly notified of our
refund policy relating to other goods and services at the time of purchase.
Last updated : June 30th 2008. |
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